Terms of Use
1. ABOUT THESE USE TERMS
I respectfully request that you allow ample time to make sure you have thoroughly read these usage instructions. You confirm that you have read, understood, accepted, and agreed to these Terms of Use by registering for an account or using any other feature of the website.
You confirm that you have read this agreement and agree to its terms by using the Enjovu Credit service. These Terms of Use apply to both an end-user licensing agreement and an electronic financial service. You will not be permitted to use or access any portion of the Service if you disagree with these Terms of Use. These Terms of Use constitute a contract betweenEnjovu Credit Technologies and you, the individual user ("You" or "Your").
These Terms of Use are subject to change and addition as of the date of publication.
2. CLARIFICATION AND DEFINITION
Unless otherwise specified, email is not regarded as "writing" under these Terms of Use. Additionally, the meaning of the following terms—such as "include," "in particular," "for example," and similar expressions—is determined by the words that come before them rather than being restricted. These usage words have their roots in the English language. The original English material will be used if these Terms of Use are translated into another language. Any disagreements will be resolved in line with the previously specified clauses, the remaining sections of these terms of use, and any local agreements that may be relevant.
3. YOUR COMMITMENTS AND GUARANTEES
By signing this contract, you agree to these terms:
3.1 You are of legal age to read, agree to, and follow these terms of use.
3.2 By signing this form, you accept the Terms of Use and any applicable laws. You also acknowledge that it is your duty to notify us of any infractions of the aforementioned guidelines.
3.3 Only legitimate applications that adhere to the System and Service's approved usage are allowed.
3.4 It is your responsibility to make sure that any of the information you provide to us or enter into the system, such as your records, login passwords, and personal data, is accurate, complete, up-to-date, and free of fraud.
3.5 Only authorized users can access websites and accounts on the internet.
3.6 You are not allowed to act in any way that is dishonest, fraudulent, or deceptive.
3.7 The system cannot connect to or operate on a hacked or modified network.
4. I ACCEPT THESE SERVICE TERMS.
4.1 You attest that you have read and understand these Terms of Use by downloading, streaming, or registering with Us. We reserve the right to modify these Terms of Use at any time. Both the account and the application will be subject to these terms.
4.2 The "Accept" icon on Our System will be interpreted as your affirmation that you have read and agreed to these Terms of Use after the software download is finished.
4.3 By installing the software and creating an account, you agree to the Terms of Use, which regulate how the account operates. Additionally, you attest that this agreement has no bearing on any other legal or equitable rights we may have to the contested account.
4.4 You accept the terms and conditions of these modifications if you keep using the service. These conditions might change at any time. Any modifications to the terms will be communicated to you via the APP.
4.5 The App may occasionally be enhanced by the Website. The update may stop you from using the service until you have downloaded or streamed the latest version of the software and accepted any new terms and limits listed in these terms of use.
4.6 You agree to the gathering and use of technical information about the mobile device, including any related hardware, software, and accessories for internet-based or wireless services, in order to enhance our offerings and provide you more options. This authorization is given through the application or any of the services. We, our affiliates, and licensees may send, collect, store, process, and utilize your data to enhance our service, your app experience, and/or our credit scoring services.
4.7 By using the App and Service, you allow us to view and assess your credit history.
4.8 If we are unable to contact you in any other way or if we have not received your payment for the Loan specified in Clause 11, you and your emergency contact give us the irrevocable right to call you and your emergency contact to confirm your details.
5. SERVICE SUBMISSIONS
5.1 Our service is only available to users who are at least eighteen years old. To confirm the legitimacy and current state of your account, we reserve the right to contact the appropriate mobile money provider.
5.2 The app linked to your account will be visible to you. Except for any limitations and restrictions that may occasionally apply to Your Mobile Money Account, the approval of your account application does not result in a legally binding agreement between you and the Mobile Money Providers. This condition is understood and accepted by you.
5.3 We retain the right, in our sole and final discretion, to deny or cancel your loan application without providing you with any prior notice or explanation.
5.4 We reserve the right to approve, reject, or change the terms of any loan based on our ongoing assessment of your credit profile. Each loan application will include the terms of the loan as well as the total amount of interest.
6. THE APP'S SYSTEM GUIDE
Every right is granted and protected.
6.1 In accordance with these Terms of Use, the Territory, and our licensors (if any), You are granted a limited, revocable, non-transferable, and royalty-free license to access and use the System to benefit from the Service that We provide.
6.2 We and our licensors, if any, reserve all rights not expressly granted to you under these Terms of Use. You are not given any ownership rights over the System, in whole or in part, by these Terms of Use.
Violation of the law:
6.3 Specifically, you are prohibited from:
6.3.1 To engage in any further business operations, such as transferring, assigning, distributing, selling, reselling, sublicensing, or ensuring that another individual has access to the System;
6.3.2 Utilize, modify, disassemble, or produce derivative software.
6.3.3 Using the System to create a competing product or service; attempting to access the System or related systems or networks without authorization; running an automated program or script that unnecessarily impairs the System's performance or functionality, or that could result in the System receiving a high volume of server requests per second; or stealing any concepts, features, functions, or images from the System.
6.3.4 Use any application or process to replicate or modify the look, feel, or navigation of the system. It can also be used to index, "data mine," or collect data.
6.3.5 Remove any copyright, trademark, or other proprietary rights notices from the System or post, distribute, or reproduce any copyrighted content, trademarks, or other proprietary information without the owner's prior consent.
6.3.6 any data provided or kept for illicit or malicious purposes;
6.3.7 send unwanted emails or spam, create fake reservations, or otherwise irritate or harass others;
6.3.8 defend or disseminate material that violates intellectual property rights or is unlawful or tortious;
6.3.9 Disseminate harmful programs, files, or code, such as malware, trojan horses, or software infections.
6.3.10 The data on the system has been compromised or altered.
6.3.11 Disseminate false information to establish a rapport with an individual or group;
6.3.12 Make every effort to align your posture; or
6.3.13 We have not disclosed any significant information about you that might affect our future business interactions.
6.3.14 to harm the reputation of our business or any of the businesses in our group;
6.3.15 Get any data or information by using our systems or services, and then attempt to decode any messages sent to or received from the servers that house these systems.
7. YOUR ACCOUNT
7.1 Before you may use the System as a user, you must first register and keep up an account as an App user.
7.2 You are accountable for anything that occurs on your account. You accept that:
7.2.1 Only one account is required.
7.2.2 You are accountable for the confidentiality and correctness of the information associated with your account.
7.2.3 It is illegal to grant someone else access to your account or to transmit any of its contents to another person.
7.2.4 You have to let us know immediately if you believe your account has been accessed or used unlawfully.
7.3 In addition to our other rights and remedies, we retain the right to restrict or terminate access to Your Account and/or the functioning of the application:
7.3.1 Based only on our own assessment, if we determine that any of these usage guidelines have been broken,
7.3.2 while an inquiry is being conducted;
7.3.3 If you owe taxes, principle, interest, or transaction expenses to us or any of our group businesses;
7.3.4 Should these terms of use be terminated for any reason; or
7.3.5 at any other moment, if our logic is correct.
8. YOUR PERSONAL INFORMATION
By accepting this agreement, you consent to the use and processing of your personal data in accordance with the Privacy Policy, which is updated often and accessible here.
9. QUESTIONS YOU SENT
9.1 You allow us to freely respond to any requests you provide us or that we assume are from you by utilizing the System. Additionally, you acknowledge any such behavior and take responsibility.
9.2 We reserve the right, in our sole discretion, to deny any request related to your loan application, even if you have previously received a loan from us.
9.3 We retain the right to accept and comply with any incomplete or unclear request, regardless of the reason, if we have the sole discretion to believe that the information may be handled without your involvement.
9.4 We will be deemed to have acted appropriately and performed all of our obligations to you, even if the request was made, received, or otherwise communicated in an unethical or improper way. As long as you provide the instructions, you will still be held accountable for the request even if we responded honestly.
9.5 We have the right to delay completing all or any portion of your request until you provide us with further information or verbal or written confirmation.
9.6 You allow us to fulfill some or all of your requests. You further agree that we will be discharged and reimbursed for any claims, losses, damages, expenses, and costs, regardless of whether we follow your directions or choose not to use the discretion that has been given to us.
9.7 You agree that we will not be held accountable for any illegal withdrawal, transfer, remittance, disclosure, action, or event on your account that arises from your knowledge or manipulation of your ID, password, or PIN, regardless of whether it was your fault. This is true to the degree allowed by the relevant legislation.
9.8 We have the power to enforce any orders pertaining to Your Account that may be issued by a court order, an agency, or a competent organization in accordance with the applicable laws, including the Data Protection and Privacy Act, the Computer Misuse Act, and the Electronic Transactions Act.
9.9 In the event of a disagreement, these Terms of Use will take precedence over any requests you may make.
10. ESSENTIAL ITEMS
10.1 You are responsible for the safe and efficient operation of Your Mobile Device at your own expense because it requires access to the System and the Service.
10.2 It is your responsibility to make sure your mobile device is operating at peak efficiency. We are not liable for any computer viruses or other issues that may occur while using the system, service, or mobile device. Furthermore, we specifically disclaim all responsibility for any errors or problems resulting from a malfunctioning mobile device. We are not liable for any delays or damages caused by the network connectivity service provider. Any potential costs will be your responsibility.
10.3 Your mobile device has the program installed. Making ensuring you have downloaded the appropriate software for your mobile device is your responsibility. We won't be responsible if the software doesn't work on your device or if you don't have the most recent version.
10.4 You must use the information provided to get in touch with us right away if your mobile device is lost, stolen, damaged, or beyond your control. Your legal rights and/or remedies may be jeopardized if someone discovers your account details and login credentials. We won't be responsible if someone else discovers your login credentials. You agree to indemnify us and protect us from any losses by using your login credentials and account information.
10.5 It is entirely your obligation to select an appropriate internet and mobile plan and to pay any fees your mobile service provider may impose, including SMS, internet data, and phone rates. Any expenses and use associated with the system, which may necessitate a significant quantity of data usage, are entirely your responsibility. You have an obligation to comprehend this.
10.6 You must follow all guidelines, restrictions, and instructions in these Terms of Use and any other document that We provide when using the System and the Service.
10.7 To prevent unwanted access to the System and the Service, you must take all appropriate safety measures. This implies that you or someone acting on your behalf must read and confirm each letter we send you. This will ensure that any unauthorized access or use of the system is detected. Should any of the following occur, you should contact us immediately:
10.7.1 You have verifiable evidence that your login credentials were stolen or acquired by someone else.
10.7.2 You have reason to believe that the Service has been, may be, or may have been used unlawfully, or that there has been an unlawful intrusion or transaction.
10.7.3 You must follow any additional guidelines that may occasionally be applicable to the Service as well as other security precautions we may occasionally notify you of. You are aware that your account's privacy may be at risk if you don't take the recommended security measures. To use the service, make requests, and perform associated duties, authorization is necessary. It is your responsibility to ensure this.
11. CURRENTLY, FINANCIAL TERMINOLOGY IS BEING USED
Interest and transaction fees
11.1 Information on the interest you will pay on any loan will be included in the application. For the services you use while you wait, we have the right to establish and collect transaction fees, which we may occasionally change. If we choose to charge Transaction Fees or, if necessary, modify or revise Our Transaction Fees, the application will display the Transaction Fees paid for each new service application.
11.2 You undertake to pay any money payable under these Terms of Use in full, without setoffs, counterclaims, deductions, or withholdings, unless otherwise required by law. As soon as a deduction or withholding is required, you must quickly supply the extra money so that we can get the entire amount that would have been paid had it not been required.
11.3 We have the right to levy penalty interest on the amount that was lent to you if you fail to make any payments that are due to us by the due date. This interest will be disclosed in the application.
Taxes
11.4 When payments are due under these Terms of Use and Loan, taxes are not included. You have agreed to pay us an additional sum equal to the payment times the applicable tax rate in the event that taxes are required. In addition to paying the remaining amount or as directed, you must continue complete this obligation even if the connection is terminated.
11.5 By accepting this agreement, you permit us to deduct funds from your account in compliance with relevant laws, internal rules, tax authority agreements, and approved tax authorities' claims or penalties.
Payments
11.6 You must pay us the principal, interest, transaction fees, and tax that you owe us in connection with these Terms of Use and Loan by the regularly scheduled due date using the method specified on the application.
11.7 Local money must be used for all transactions.
12. THE PERSON'S PERSPECTIVE
12.1 When you: This happens on its own.
12.1.1 If you fail to pay any amount or installment due for a loan under these terms of use, including any accrued interest, transaction fees, and taxes, you will be held accountable for fifteen (15) days in a row, unless there is a technical or administrative error or you file for bankruptcy.
12.2 In addition to any other rights or remedies provided to us by applicable law, we may take the following actions to address a persistent default:
12.2.1 These terms of use shall expire as specified in Clause 13 of this agreement.
12.2.2 We will ensure that the loan, interest, taxes, and transaction fees are paid on time, in addition to any other amounts due under these terms of use.
If you are unable to make a payment, the penalty interest specified in the application will be applied.
13. CONCLUSION AND DURATION
13.1 These provisions will remain in force until they are completely implemented in accordance with their requirements.
13.2 We retain the right to terminate these Terms of Use in whole or in part, as well as to discontinue using the System, the Service, and Your Account:
13.2.1 by giving you notice at any time and for any reason;
13.2.2 You shall be immediately and without notice terminated if you violate any of these Terms of Use. It will not affect our other rights or remedies.
13.2.3 Should your mobile network operator or mobile money provider cancel your account or contract for any reason;
13.2.4 Your account may be suspended or canceled for technical or security reasons if it is inactive or inert, or if the service's functionality or contents need regular changes.
13.2.5 If we are required to abide by laws or regulations issued by the government, a court, a regulator, or any other relevant entity, or
13.2.6 We have the right to halt or discontinue the service at our sole discretion, regardless of whether it is commercial or not.
13.3 If you violate these Terms of Use, you will be held accountable for the following:
The principle, interest, taxes, and transaction costs must be paid within three days after the termination date. The software has to be deleted from your mobile device right away.
13.4 Nevertheless, the termination will not impact the accrued rights or obligations of either party.
13.5 The parties shall not be obliged to exercise any rights or obligations under the Terms of Use after they expire, unless specifically required by the relevant articles and any other sections that are naturally or expressly preserved. These clauses shall remain in effect and have no bearing on any party's rights or obligations in the event that the Terms of Use are terminated.
14. NEITHER INDEMNITY NOR LIABILITY IS COVERED
Recipients
14.1 By accepting this, you absolve us, our licensors, and any of these parties' affiliates, officers, directors, members, employees, and agents of any liability arising from or related to:
14.1.1 Any violation of these terms of use or the relevant laws; and
14.1.2 How you utilize the service or system, which includes:
(1) claims made by third parties as a result of using the system or service;
(2) Any injury or damage brought on by the acquisition, inappropriate use, or misuse of third-party software, such as operating systems, browsers, and other tools or programs;
(3) any unauthorized access to your account, deletion or loss of data, or loss, damage, or destruction of a mobile device; and
(4) Any possible damage or injury brought on by violating these terms of use. False information entry, malfunctioning third-party systems or facilities, or a third party not completing a transaction are further issues.
Release of Liability
14.2 We shall not be responsible for any losses you may sustain if any of your mobile devices break down or if the service is unavailable or interrupted for uncontrollable reasons. Any commercial or public telecommunications system can malfunction due to a variety of factors, including power outages, unfavorable weather or atmospheric conditions, errors, delays, or system unavailability.
14.3 You are aware that the application did not consider your particular requirements. It is therefore your duty to ensure that the program's features and functioning suit your specific requirements.
14.4 The program is only intended for personal use. We disclaim all liability for any business disruption, profit loss, or possible loss of business, and the app is not intended for commercial, business, or resale usage. Please keep this in mind.
14.5 You acknowledge that we will not be held liable for any damages or losses resulting from or related to:
14.5.1 Any issue or defect resulting from modifying or customizing the service or software;
14.5.2 any issue or application mistake brought on by your disregard for these guidelines;
14.5.3 You violated Clause 6.
14.5.4 Your mobile money account does not have enough money.
14.5.5 A lawsuit or other barrier prevents you from making payments or transferring money from your account; the network, your mobile device, the system, or a mobile money system malfunction, stop functioning, or are unavailable. It is impossible for you to give exact directions.
14.5.6 engaging in fraudulent or unlawful use of the system, your mobile device, or the service; or
14.5.7 In addition to whatever instructions or guidance we may have provided you regarding the use of the system and service, you have breached these terms of use.
14.6 We disclaim all duty for any consequential or indirect loss or damage, regardless of the cause.
14.7 Our maximum liability with respect to the App, the System, the Service, or these terms of use shall not exceed the transaction fees you pay to us in connection with the first event giving rise to a claim under these terms of use, unless otherwise specified in these terms of use and to the extent permitted by applicable law.
14.8 You must provide us notice of any claims you may have against us about the App, the System, the Service, or these Terms of Use within six (6) months of the events giving rise to them, unless otherwise noted in these Terms of Use. If this claim is not upheld, all rights and remedies will be forfeited to the degree permitted by law.
14.9 Specifically, we disclaim any liability for:
14.9.1 Other unmanaged communications infrastructure issues that might impact the accuracy and speed of messages sent throughout the service or data retrieval;
14.9.2 If you use a browser, an ISP, a mobile network service provider, or other third-party software, you may encounter unanticipated delays or losses in the transmission of messages or material that you access.
14.9.3 Malware that might infect your mobile device or other property if you use the app, service, or any of its content;
14.9.4 We may use or intercept without authorization any communication or information that has already left and entered our networks or that has been intercepted prior to being integrated into the program.
14.9.5 Any unauthorized use or access to the information we hold about you or your transactions will be permitted to the extent permitted by applicable law, unless it results from our negligence, dishonesty, or a violation of the laws protecting personal data.
14.9.6 Information obtained from other sources.
15. WEBSITES UNCONNECTED TO THE BUSINESS
15.1 The App or the Service may contain references to and connections to other mobile applications or websites that are operated and controlled by third parties. Click on these websites to learn more about subjects that may be of interest to you. Any products, services, data, concepts, or viewpoints on any third-party website or application that we link to are not endorsed or sponsored by us.
15.2 We provide no explicit or implied guarantees for the correctness, completeness, dependability, or suitability of the content on any Third-Party Sites or Applications. We cannot ensure that a website or application developed by a third party won't be accused of violating any laws, including those pertaining to copyright or trademark infringement. Furthermore, we are unable to guarantee that third-party apps or websites are virus-free.
15.3 You are aware that websites and apps from third parties may not adhere to our security standards and may have privacy policies that are different from our own. It is completely up to you whether or not you use any Third-Party websites or applications, or whether you purchase or make use of any goods or services that are advertised or offered.
16.I CONSENT TO RECEIVING BUSINESS COMMUNICATIONS DIRECTLY
By using the services, you have granted us permission to send you direct marketing emails. If you would like not to receive marketing messages from us, please tick the box on the appropriate message.
17. DISPUTE RESOLUTION
17.1 Ugandan law, including the Data Protection and Privacy Act, 2019, governs these Terms of Use unless your country's laws provide otherwise. This covers any disputes that may arise over these terms of use, such as disputes regarding the legality or enforceability of these terms of use or any of its provisions, as well as allegations of violations. If so, these Terms of Use shall be governed by the laws of Your Territory.
17.2 Unless the parties hereto agree otherwise or as otherwise indicated in this document, any question, disagreement, or dispute arising from or connected to these Terms of Use must be submitted to a single arbitrator for ultimate determination. Alternatively, either party may submit a request to the chairwoman of the Uganda Branch of the Chartered Institute of Arbitrators ("Institute") once the other party has informed the chairperson about the disagreement for seven days.
17.3 The Ugandan Arbitration and Conciliation Act will regulate the arbitration process in Uganda.
17.4 The arbitrator's decision shall be legally binding on the parties to the greatest extent feasible.
17.5 Neither party may seek preliminary injunctive relief or interim remedies in a court of competent jurisdiction before the arbitrator's final decision or award.
18. IN SUMMARY
18.1 We shall not be held accountable for any delays or performance issues brought on by events beyond our reasonable control.
18.2 Clients, customers, suppliers, affiliates, and other business partners should not be given access to any personal information.
18.3 You acknowledge and agree that we may, in our sole discretion and without prior notice, assign or transfer the creditor's rights of the Loan. Your responsibilities under these terms will not be affected by the aforementioned transfer. The payment must be made by following the instructions on the application.
18.4 We retain the right to change these Terms of Use at our sole discretion. Therefore, you agree that it is your responsibility to regularly review the Terms of Use. You will be considered to have accepted the aforementioned modifications if you continue to use the system and service.
18.5 Under these Terms of Use, each party is entitled to a cumulative, non-exclusive list of rights and remedies. They have to be formally given up in writing. A right is not always regarded as forfeited if it is not explicitly stated.
18.6 Both parties have read, comprehended, and agreed to these Terms of Use. Any prior agreements or understandings regarding this matter are considered null and void. Furthermore, any implied claims of validity have been denied by the parties. The parties did not enter into these Terms of Use based on any statement, representation, guarantee, understanding, undertaking, promise, or assurance of any individual, unless expressly specified in these Terms of Use or as required by relevant law. Each party immediately and completely forfeits all prior rights, remedies, and claims relating to any of the aforementioned matters. These Terms of Use do not restrict or remove liability for fraud or any other liability covered by applicable law.
18.7 Without our prior written consent, you are not permitted to assign, sublicense, transfer, sublet, or otherwise dispose of any of your rights or responsibilities under these Terms of Use. We reserve the right, at any time and without prior notice or consent, to assign, sublicense, transfer, sublease, or otherwise manage our rights or responsibilities under these Terms of Use, unless otherwise permitted by applicable law.
18.8 These Terms of Use will remain in full force and effect until a court or other appropriate authority determines that any part of them is unlawful, invalid, or unenforceable under applicable law. To the greatest extent feasible, the relevant portion of these Terms of Use shall be replaced by a legally binding, enforceable provision.
18.9 The obligations stated in these Terms of Use do not apply to those who do not engage with them.
18.10 You can post it on the application or system or send a generic message to the email address you entered in your account. Please let us know by emailing trunkcare@enjovucredit.com.
18.11 You can send complaints and suggestions regarding the system and service to trunkcare@enjovucredit.com.
19. METHODS FOR COLLECTING LOANS, COMMUNICATING WITH CUSTOMERS, AND MAINTAINING DISCIPLINE
Regardless of the financial status of the customer, it is the duty of every employee to act with integrity and professionalism.
When handling complaints or collecting debts, loan collectors, recovery agents, and customer service personnel are not allowed to dehumanize, abuse, reject, defame, or threaten customers and their companions. Employees that engage in any of the aforementioned activities will be held accountable for the outcomes of their actions due to their autonomy.
20. CLIENT ACTION REQUIREMENTS
Confidentiality, Data Security, and Privacy
Our top concern should be safeguarding the information of our clients. To ensure that the information we collect from our clients is secure, we have implemented administrative, technical, and physical security measures.
We shall do all within our capabilities to protect the privacy of any information we uncover or come across while delivering our services. The information will not be shared, made available to other parties, or used for purposes other than improving our service unless required by law, the public, or the conditions of our license.
We are permitted to collect and retain personal information in order to guarantee that we only speak with people who are authorized to handle requests, complaints, and inquiries and to provide excellent customer service.
21. DISCUSSING CLIENT INFORMATION
We shall adhere to industry standards and use terminology that is clear, succinct, and easy to understand in order to guarantee that all of our clients and agents receive accurate, comprehensive, and current information.
We promise to respond as quickly as possible to any inquiries clients may have about our products or services. This free resource will contain the following information:
(1) The most recent service agreements, which list the costs, terms, and conditions of all public services, are available on the organization's website.
(2) The easily available service tariff websites shall contain information on the services that are subject to price control or tariffs imposed by the Commission. These resources must be accessible to our application.
(3) The terms of service will be available to the public on the website and any other platforms where clients can purchase services.
22. RATES AND PRICES
The following information will be presented to the client before they sign a service agreement:
22.1 Paying taxes and making donations
22.2 the content of the claims;
22.3 How to identify each component or element of a pertinent charge;
22.4 the frequency of the charge or any additional variables that could affect it;
22.5 The terms of any modifications, such as how the user will be notified via the app in the event that the price or any of its components change over time.
23. PHONES FOR ADVANCED MARKETING
23.1 Unless otherwise specified, we will not take part in unsolicited telemarketing campaigns. The following guidelines are followed:
The letter must begin with a clear statement of its purpose.
23.1.2 Find out where the conversation started and whether it started with us.
23.1.3 Give a detailed explanation of any products or services that are referenced in the letter.
Within seven days of notification, the recipient may terminate the agreement by contacting the customer care number if the products or services have not been delivered and used. The licensee is required to provide the recipient with this information during the interaction.
23.2 Regardless of whether they were included when the services contract was signed, the client's "call" or "do-not-call" requests, as well as any further instructions or guidelines that may be periodically issued by any other important institution, shall be followed with.
23.3 Verify that without examining the preceding section:
Customers are never given voice calls or short messaging services without their consent.
Customers may have to choose whether to accept or deny unwanted calls and texts.
Consumers may now select whether they prefer phone calls or instant messaging, as well as the type of unsolicited communications or services they wish to receive. The procedures have been simplified to facilitate this process.
24. USING THE PHONE TO TALK
We ensure that the contact is sufficiently informed about the identity of the Licensee and/or other distinguishing characteristics in case they attempt to complete an unsolicited transaction.
24.1 the primary cause of the unlawful transaction;
24.2 a detailed explanation of the product or service;
24.3 Any restrictions or conditions imposed to facilitate the unsolicited sale.
When attempting to make a voice call, customers may hear up to three chimes and two (2) attempts each day.
25.THE ADVERTISEMENT WILL INCLUDE THE OFFER'S LIMITATIONS
25.1 to an individual or group of individuals;
25.2 to a specific region, territory, or location within the country;
25.3 in a particular length of time; or
25.4 As a result of insufficient property, equipment, or resources.
26. WE AGREE TO KEEP OUR POSTURE STEADY
26.1 In order to evaluate the account or other pertinent data, the customer must have unrestricted access to it.
26.2 It is in charge of overseeing a client's account and associated expenses for a minimum of one year (12 months). Here, "bill" or "billing" refers to the methods of recording and processing that a Licensee uses to complete the tasks that have been delegated to them.
27.THE ADVERTISEMENT WILL MENTION THE DEAL'S LIMITATIONS
We guarantee that the procedures they have established to accept and handle complaints won't discourage clients from submitting them. Please contact trunkcare@enjovucredit.com with any questions.
28. EVALUATIONS OF THE CLIENT
Customers are in charge of the terms of service if they provide a signed service agreement or any other clear paperwork.
Since we have given them enough information to verify their permission, customers will be deemed to have accepted our terms of service when they start using our services.
